Customer Success Manager

2 weeks ago

Mumbai, Maharashtra, India Altudo Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.

Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. This opportunity is for that high achieving individual who will be responsible for the next phase of Altudo's growth by driving business and strategic account growth. You will build relationships with decision makers and influencers (CIO/CMO/CDO etc.) including leaders from World class SaaS Unicorn Product companies in leading Martech and digital B2B space.

The individual will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging market intelligence and our consulting services.

The compensation will be fixed base + variable.

Core Responsibilities

Manage and develop long-term partnerships with some of the biggest brands in the world. Increase renewal rates by owing up the revenue numbers.

Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets.

Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement.

What will I bring to the team?

Excellent communication and presentation skill.

Strong understanding of SAAS.

Ability to run commercial discussions

Minimum 4+ years of commercial experience navigating renewals and upsells.

Excellent communication and presentation skills

Ability to influence, confidently handle objections, and resolve customer issues.

Experience in account management.

Experience in managing multi departmental accounts.

Good to have knowledge of ISMS.

Experience in engaging with CX level executives in organizations.

Deep understanding of value drivers in recurring revenue business models.

Team player able to effectively interact with colleagues and business partners across the company.

What's in it for you?

Accelerated growth, quarterly reviews and half yearly promotions for high achiever.

Be part of a high potential, high performing digital transformation culture and customer experience consulting company which grew 80% year on year in last 2 years.

A proven playbook to set you up for success: we've got your back.

A rewarding compensation plan with uncapped incentives - you win, we win.

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