Executive - Customer Success

5 days ago

Mumbai, India Pros & Pawns HR Consultants Full time

**About the job**

Position**:Executive - Customer Success**

City**:MUMBAI**
Work Style**:Hybrid**

**Responsibilities of a Customer Success Executive**:

- Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
- Understand clients' marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
- Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
- Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
- Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

**Qualifications of a Customer Success Executive**:

- Bachelor's degree in marketing, business, or a related field.
- 1-2 year's experience in a customer success or account management role, preferably in a digital agency or marketing environment.
- Broad understanding of content marketing.
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
- Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
- Project management skills, with the ability to manage multiple client accounts simultaneously.
- Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
- Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.

**Salary**: ₹400,000.00 - ₹500,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What is the Notice Period at your Current Company?

What is your expected CTC?

**Experience**:

- total work: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

**Speak with the employer**
+91 9815721061

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