Customer Success Executive
7 hours ago
Job Title:
Customer Success Executive
Location:
Prabhadevi, Mumbai
Salary:
Up to 30,000 per month
Role Overview
We are looking for a proactive and customer-focused Customer Success Executive who will act as the primary point of contact for clients. The role requires strong communication skills, the ability to resolve queries efficiently, and a basic understanding of Excel for data management.
Key Responsibilities
· Serve as the first point of contact for customer queries via calls, emails, or chats.
· Provide prompt and effective solutions to client issues and concerns.
· Maintain positive client relationships by ensuring a smooth experience.
· Assist customers in navigating the platform and using companies services effectively.
· Use basic Excel to review, edit, and manage customer data.
· Escalate complex issues to the concerned teams and ensure timely resolution.
· Gather client feedback and share insights with internal teams to enhance service quality.
Requirements
· Bachelor's degree in any discipline.
· 0–2 years of experience in customer support / customer success (freshers with strong communication skills can apply).
· Excellent verbal and written communication skills in English and Hindi.
· Problem-solving attitude with patience and empathy.
· Basic knowledge of MS Excel (editing, filtering, formatting data).
· Ability to work independently and as part of a team.
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