Customer Success Manager

7 days ago


Mumbai Metropolitan Region, India Drip Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Summary:

  • Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.
  • Serve as the key point of contact for multiple client accounts across their lifecycle.
  • Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
  • Provide excellent customer service as the main point of contact
  • Address complex customer queries related to Trade Finance and Drip's product offerings.

Shift Timings : 6pm - 3am

Required Skills:

  • Proficiency in Spanish (read & speak)
  • 2+ years of experience in dealing with customers from Mexico
  • Sales experience is a plus


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