Customer Success Manager
1 day ago
Type:
Full time
Experience:
1- 3 Years
Location:
Mumbai ( On-site)
What You'll Do
- Manage end-to-end delivery of software projects, ensuring they are on time and meet client expectations.
- Build and maintain strong relationships with clients, serving as their main point of contact for all project-related matters.
- Work closely with the technical team to ensure that deliverables are aligned with client requirements.
- Proactively identify upsell opportunities by understanding client needs and offering additional solutions or features that add value.
- Provide post-delivery support to ensure clients are using the software effectively.
- Conduct regular check-ins and gather feedback to continuously improve our offerings and client satisfaction.
- Assist clients in troubleshooting and provide clear communication on updates or issues.
- Manage renewals and retention before the end of a subscription period.
What We Are Looking For
- Experience in Customer Success, Project Management, or a client-facing role in a software/tech environment.
- Proven track record of successfully managing software project deliveries.
- Strong communication skills, able to translate technical information into clear, client-friendly language.
- Excellent problem-solving abilities and a proactive approach to finding solutions.
- Ability to identify and execute upsell opportunities.
- Experience working with cross-functional teams (technical, product, and sales).
- A customer-first mindset with a focus on delivering value.
- Familiarity with project management tools.
Bonus Points
- Experience in SaaS or software delivery environments.
- Background in product training or software onboarding.
- Experience in IoT.
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