Customer Success Manager

5 days ago


Mumbai Metropolitan Region, India Buildesk Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us:
Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

  • Marketing Automation
  • Sales CRM
  • ERP for Procurement & Finance
  • Channel Partner Management
  • Vendor Management
  • Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Role Overview:
We are looking for a
Customer Success Manager
who will be the voice of our clients within Buildesk and ensure their success with our products.

Key Responsibilities:

  • Client Onboarding & Implementation

  • Guide clients through product setup, configuration, and training.

  • Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.

  • Customer Relationship Management

  • Build long-term relationships with clients, acting as their trusted advisor.

  • Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.

  • Account Growth & Retention

  • Identify upsell and cross-sell opportunities within accounts.

  • Drive renewals and maintain a high customer retention rate.

  • Support & Issue Resolution

  • Act as the first escalation point for client concerns.

  • Work closely with the product and support teams to resolve issues quickly.

  • Insights & Reporting

  • Gather client feedback and share insights with product and leadership teams.

  • Maintain regular reporting on account health, usage, and client satisfaction.

Requirements

  • 2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
  • Strong understanding of B2B SaaS and enterprise workflows.
  • Excellent communication, presentation, and relationship-building skills.
  • Problem-solving mindset with the ability to manage multiple clients simultaneously.
  • Proficiency in tools like CRM software, MS Excel, and reporting dashboards.


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