Customer Success Manager – Cybersecurity

4 hours ago

Mumbai Metropolitan Region, India TalaKunchi Networks Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary
We are seeking a proactive and result-oriented Account Manager with 5+ years of experience in cybersecurity sales, cloud technologies, and business development. The ideal candidate will be responsible for managing key accounts, driving lead generation, and expanding client portfolios across enterprise sectors, particularly in BFSI and IT.

Key Responsibilities
Job Profile:

  • Responsible for generating leads through outbound calls, client visits, and digital prospecting
  • Conducting field visits to understand client requirements and present relevant IT / Cybersecurity solutions
  • Following up with prospects through regular calls, emails, and meetings to drive deal closures
  • Identifying decision-makers within organizations and scheduling demo presentations in coordination with technical team
  • Coordinating with pre-sales, technical, and inside sales teams to ensure seamless solution delivery
  • Preparing and sharing customized quotations and sales proposals
  • Maintaining updated sales funnel reports in CRM and tracking all communication with prospects
  • Achieving weekly/monthly targets related to leads, conversions, and closures
  • Building strong relationships with key clients and stakeholders for future upselling opportunities
  • Representing the company in client meetings, expos, and industry networking events

Key Skills

  • Strong communication and persuasive skills
  • Proactive, confident, and self-driven with field sales exposure
  • Lead generation and conversion expertise
  • Customer handling and relationship-building abilities
  • Familiarity with solution selling (especially IT, SaaS, or Cybersecurity preferred)
  • Ability to work under pressure and handle rejection professionally
  • Market research and competitive analysis capability
  • Reporting and data management in Excel and CRM tools

Preferred Industry Experience:
BFSI, IT Services, Cloud Infrastructure, Cybersecurity

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