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Customer Success Manager
4 weeks ago
About Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of our clients’ teams, providing scalable solutions and measurable impact.Learn more: www.trantorinc.comRole: Customer Success Manager (CSM)Experience: 6+ yearsLocation: Mumbai / BangaloreYour Impact:Own the end-to-end customer lifecycle – onboarding, adoption, retention & advocacy across your customer portfolioEnsure customers are maximizing business value & ROI from cybersecurity solutionsBuild trusted advisor relationships with key stakeholders, executive sponsors and partner ecosystemCollaborate cross-functionally to drive solution adoption and customer satisfactionInfluence, negotiate and guide teams/customers to desired outcomes and best practicesLead communication with both technical and non-technical audiences, including senior leadershipOperate in high-pace, complex customer environments, driving continuous value delivery and service excellenceCandidate Profile:6+ years in customer-facing roles such as CSM, Escalations Manager, Technical Account Manager, Customer Support Manager, etc.Strong customer-centric mindset with proven success in customer engagement and success executionExcellent stakeholder management, communication and negotiation skillsProven experience in leading cross-functional teams & managing escalations effectivelyStrong ability to simplify complex topics across diverse audience tiersExperience in Cybersecurity domain is a strong plusPlease feel free to reach out if you’d like to discuss the role further or need more details.
