Customer Success Manager
4 weeks ago
Job Role: Customer Success Manager L ocation: Mumbai Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. What you'll be responsible for? POC and Onboarding of New Customers: Prioritize successful onboarding to ensure clients quickly grasp essential features. Facilitate a smooth transition from sales to product adoption. Monitoring Customer Health Metrics: Continuously track client progress along their customer journey. Identify upsell opportunities and address churn risks promptly. Ensure timely deliverables from the product to the customer. Collaborating Across Departments: Work closely with ops, development, sales, finance, and other teams to solve client issues. Balance client requests with organizational resources. Voice of the customer: Identify new customer problems for feedback to the product team What you'd have? 4-6 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment. Proven success in managing and growing relationships with enterprise clients. Proven track record of exceeding growth targets and driving revenue. High business acumen with experience across multiple industry verticals. Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment. Strong presentation, negotiation, and interpersonal skills. Why join us? We thought you would never ask We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team that loves solving tough problems and have a bias for action. Karix is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager 📍 Location: Navi Mumbai 🗓️ Working Days: Monday- Friday 📌 Experience Required: 3+ years 🤝 Client: Voice enabled chat bot software 💸 Salary: Upto 25 LPA Key Responsibilities Establish clear client retention goals. Define success milestones for the clients and employees to work towards Assist customers...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager 📍 Location: Navi Mumbai 🗓️ Working Days: Monday- Friday 📌 Experience Required: 3+ years 🤝 Client: Voice enabled chat bot software 💸 Salary: Upto 25 LPA Key Responsibilities - Establish clear client retention goals. - Define success milestones for the clients and employees to work towards - Assist...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full timePosition: Customer Success ManagerLocation: Navi Mumbai️ Working Days: Monday- FridayExperience Required: 3+ yearsClient: Voice enabled chat bot softwareSalary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with setting up and navigating various...
-
Customer Success Manager
4 weeks ago
Mumbai, India Trantor Full timeAbout Trantor: Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries. With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension...
-
Customer Success Manager
3 weeks ago
Mumbai, India PinnacleU Full timePosition: Customer Success ManagerLocation: Navi Mumbai️ Working Days: Monday- FridayExperience Required: 3+ yearsClient: Voice enabled chat bot softwareSalary: Upto 25 LPAKey Responsibilities- Establish clear client retention goals.- Define success milestones for the clients and employees to work towards- Assist customers with setting up and navigating...
-
Customer Success Manager
3 weeks ago
Mumbai, India Karix Full timeJob Role: Customer Success Manager L ocation: Mumbai Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by...
-
Customer Success Manager
4 weeks ago
Mumbai, India Karix Full timeJob Role: Customer Success Manager L ocation: Mumbai Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by...
