Customer Success Manager

1 day ago

Mumbai, India PinnacleU Full time

💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with setting up and navigating various programsPromote the value of software & servicesUpsell/ Cross-sell software & servicesPromote value through customer experienceAssist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience.Assist in conducting Customer Workshops on a periodical basisCandidate PersonaProven work experience as a Customer Success Manager or similar role for a minimum of three yearsWorking in a SAAS organization is desirable.Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experienceExceptional ability to communicate and foster positive business relationshipsSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plusExperience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.A bachelor or MBA degree is preferred.This role requires fair amount of travel meeting your clients and working from the office location.

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