Customer Success Executive

4 weeks ago

Mumbai, India Mudita Full time

Job Title: Customer Success Executive

Location: Goregaon West, Mumbai (full time work from office role).

About Mudita:

Mudita is spearheading the edtech sector by crafting innovative learning solutions that captivate, enlighten, and educate. Our commitment extends beyond just our products; we believe in providing top-tier service and support to our users, enhancing their educational experience.

About the Role:

As a key player in our team, your role is to manage and support clients for long-term success, doubling as an experienced Customer Success Executive. This is a full-time job from an office position, allowing you to work with one of the fastest growing companies in the edtech space.

This is for You If You:

  • Have marketing or sales experience within the online info space
  • Possess in-depth knowledge of the online coaching industry
  • Have 2 to 2.5 years of experience in the customer support realm
  • Have a proven track record of resolving queries and building customer loyalty
  • Are passionate about providing exceptional service.
  • Thrive in a fast-paced, innovative environment
  • Want to be part of a company committed to transforming the edtech sector

Qualifications:

We value cultural fit over experience, but ideally, you should have:

  • A passion for our mission.
  • Minimum 1 year of experience in the online consulting industry
  • Minimum 1 year of experience in customer support
  • Proven ability to resolve customer queries effectively
  • Strong communication and interpersonal skills.
  • Dedication to building and maintaining customer loyalty.
  • Have your own laptop.

What You'll Get:

  • Growth potential into higher paying roles
  • World-class training and education (including our events)
  • Direct experience from the founders of a fast-growing company
  • Contribute to crafting innovative learning solutions
  • Work in a collaborative and growth-oriented environment

How to Apply:

If you believe you're the right fit for the role and are ready to contribute to our mission at Mudita, please fill the form & let us know once done.

We look forward to welcoming you to our team and embarking on this exciting journey together

Love and Light,

Team Aarzoo Shah

Mudita Team

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