Customer Success Executive

13 hours ago

Baner Pune Maharashtra, India leadrat Full time

**Greetings from leadrat**

We are thrilled to announce an exciting career opportunity at leadrat, a pioneering SaaS CRM tool developed by Dhinwa Solutions Private Limited. Our innovative product is revolutionizing the real estate industry by integrating intelligence and business growth solutions.

We are actively seeking dynamic and motivated Customer Success Executive to join our team.

**Job Title**:Customer Success Executive
**Company**:leadrat(Dhinwa Solutions Private Limited)

**Location**:Pune

**Job Type**:Work from Office & Full-time

**Job Responsibility of Customer Success Executive**:
2.Provide technical support for software products.

3.Guide customers through product features and functionalities.
4.Diagnose and troubleshoot technical issues.

5. Escalate unresolved issues to appropriate internal teams.

6.Follow up with customers to ensure issues are resolved satisfactorily.
7.Conduct product demonstrations and training sessions.

8.Create and update user guides, FAQs, and support documentation.

9.Assist customers in optimizing the use of software products.
10.Communicate customer suggestions to the product development team.
11.Identify areas for process improvement within the support team.

12.Develop and implement best practices for customer support.

13.Collaborate with cross-functional teams to enhance product quality.

14.Work on client renewal and retention

15.Onboarding Management

**SKILLS**:
Microsoft Excel
Communication Skills
Problem-Solving Abilities
Customer-Centric Approach
Team Collaboration
Adaptability and Learning

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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