Customer Success Executive

4 weeks ago

Pune, India StarApps Studio Full time

Customer Success Executive Location: Pune (WFH) Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS. About the Role As a Customer Success Executive, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role. Key Responsibilities - Engage with Clients: Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication. - Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable. - Master Products: Develop expertise in our products to offer confident and effective guidance. - Drive Value: Identify opportunities to enhance customer experiences and boost sales. - Solve Problems: Proactively resolve issues, building trust and satisfaction. - Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement. What We’re Looking For - Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills. - Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. - Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions. - Quick Learner: A strong desire to learn about our products and the e-commerce landscape. Why Join Us - Competitive Pay: Reflective of your contributions and impact. - Supportive Leadership: Work with innovative leaders who encourage growth. - Career Development: Opportunities for learning and professional advancement. - Recognition: A culture that celebrates hard work and creativity. - Inspiring Environment: Be part of a team driving innovation in e-commerce. Ready to Join Us? Email to hr@starapps.studio with the subject line “Customer Success Executive – Your Name”. We’re moving fast – apply now and let’s explore if we’re a match - Current Location - Notice Period - Current/Last Drawn CTC - Expected CTC - Ok with Night Shift or Early Morning Day Shift? What to Expect in the Hiring Process 1. Written Assignment: Showcase your skills and approach to customer success. 2. Call with Founders: Gain insights into our vision and discuss how you can contribute. We’re excited to connect and explore the opportunity with you

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