Customer Success Executive

4 days ago

Mumbai Maharashtra, India THE SMART FELLOWSHIP Full time

**Our Client has appointed us to identify and hire a Customer Success Specialist**

**Short description of company**:This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

**Company’s Vision**: To make learning **accessible, affordable, and engaging** for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

**Meet your Manager**: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

**Location**: WFO (Mumbai, Maharashtra)

**Salary Range: INR 4 LPA to 6 LPA**

**The best part about this role**:

- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

**You will be responsible for these Key Responsibility Areas (KRAs)**:

- **Learner Journey Management**:Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- **Performance Excellence**:Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- **Relationship Building**:Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- **Career Success Support**: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

**Your Key Performance Indicators (KPIs)**:

- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.

**Who We’re Looking For**:

- **1-2 years** of experience in customer success, or a similar customer-facing role.
- **Strong communication and interpersonal skills**, with the ability to handle high-intent conversations.
- **Proficiency in MS Excel and CRM tools**.
- **Detail-oriented mindset** with a passion for helping others succeed and a proactive approach to problem-solving.

A serious, **solution-focused attitude** with a commitment to delivering outstanding user experiences.

Pay: ₹400,000.00 - ₹600,000.00 per year

Application Question(s):

- Notice Period
- Current CTC?
- Expected CTC?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Success Executive

    4 days ago

    Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...

  • Customer Success Executive

    3 days ago

    Mumbai, Maharashtra, India Uffizio Full time

    Position Overview: As a Customer Success Executive(CSE) at Uffizio, you will be responsible for ensuring that our customers get the most out of our platform. Your role will focus on driving customer satisfaction, ensuring retention, and identifying opportunities for upselling and cross-selling. You will be a strategic advisor, helping customers unlock...

  • Customer Success Executive

    5 days ago

    Mumbai, Maharashtra, India Dream Sports Group Full time

    **Who are we?** Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and...

  • Customer Success Executive

    3 days ago

    Pune, Maharashtra, India Finastra USA Corporation Full time

    **Responsibilities**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term...

  • Customer Success Executive

    6 days ago

    Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...

  • Customer Success Executive

    5 days ago

    Andheri, Mumbai, Maharashtra, India Solar Ladder Full time

    **About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar...

  • Customer Success Executive

    4 days ago

    Baner, Pune, Maharashtra, India leadrat Full time

    **Greetings from leadrat!** We are thrilled to announce an exciting career opportunity at leadrat, a pioneering SaaS CRM tool developed by Dhinwa Solutions Private Limited. Our innovative product is revolutionizing the real estate industry by integrating intelligence and business growth solutions. We are actively seeking dynamic and motivated Customer...

  • Customer Success Executive

    4 days ago

    Mumbai, Maharashtra, India Ginni Systems Full time

    **Key Responsibilities**: - ** Customer Onboarding**: Guide new customers through the onboarding process, ensuring they understand and can effectively use our products/services. - ** Customer Relationship Management**: Develop and maintain strong relationships with customers, understanding their goals and ensuring their needs are met. - ** Product...

  • Inbound Customer Success Executive

    4 days ago

    Mumbai, Maharashtra, India Hunt Mantra Full time

    Location: Andheri East Process: Inbound Blended Process Designation: Customer Success Executive **Salary**: Up to **35k in hand + incentives** Shift timings: 12 pm - 9 pm (**fixed day shift**) Eligibility: HSC + 1 year of customer service experience Need Excellent English Communications **Contact HR Toral - 7822837804** **Job Types**: Full-time,...

  • Customer Success Executive

    6 days ago

    Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...