Customer Success Executive

22 hours ago

Mumbai Maharashtra, India Ink in Caps Full time

Key Responsibilities
- **Customer Engagement**: Build and maintain strong relationships with customers to ensure their success and satisfaction with our products/services.
- **Onboarding and Training**: Guide new customers through the onboarding process and provide training on product features and best practices.
- **Issue Resolution**: Address customer inquiries and issues promptly, collaborating with internal teams to ensure timely resolutions.
- **Performance Monitoring**: Monitor customer usage and performance metrics to identify opportunities for improvement and proactively address potential challenges.
- **Feedback Collection**: Gather customer feedback and insights to inform product development and enhance the overall customer experience.
- **Account Management**: Assist in managing customer accounts, ensuring renewals, upsells, and overall growth.

**Qualifications**:

- **Experience**: 2-3 years of experience in customer success, account management, or a related field.
- **Communication Skills**: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- **Problem-Solving**: Strong analytical and problem-solving skills, with a proactive approach to addressing customer needs.
- **Team Player**: Ability to work collaboratively in a fast-paced environment and across various teams.
- **Technical Proficiency**: Familiarity with CRM software and customer success tools is a plus.

Why Join Us?
- **Impact**: Play a critical role in enhancing customer satisfaction and driving business success.
- **Growth Opportunities**: We offer opportunities for professional development and career advancement.
- **Culture**: Join a supportive and inclusive team that values innovation and collaboration.

Pay: ₹300,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Work Location: In person

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