Customer Support- Routers

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options. CTS focuses on strategy while utilizing their 18 years of industry experience and solid alliances with businesses like Apple,...

We are seeking an enthusiastic and dedicated Customer Support to join our team. This hybrid role combines customer service and sales responsibilities, with a focus on delivering exceptional support to customers while identifying opportunities to drive sales. As a key member of the team, you will work directly with customers to resolve their issues, answer...

A customer support job related to software may involve helping customers with technical issues or questions about a company's software products or services. Some responsibilities of a customer support specialist or engineer include: - Troubleshooting: Understanding and resolving technical issues for customers - Educating customers: Helping customers...

**Job Title: Customer Support Representative** **Job Type**: Full-time **Responsibilities**: - Provide accurate information regarding products, services, pricing, and promotions. - Assist customers with troubleshooting technical issues and guide them through problem-solving steps. - Process orders, returns, and exchanges efficiently and accurately. -...

Key Responsibilities: Customer Interaction: - Provide accurate, valid, and complete information by using the right methods and tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Problem Resolution: - Identify and assess customers' needs to achieve satisfaction. -...

1-2 Year experience with technical support, software services Experience working in a highly technical environment, interacting with customers and exceptional communication skills. Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills. Passion for providing legendary service to our Small,...

We are looking for a dynamic and dedicated Customer Support Executive to join our team. The ideal candidate will handle real-time support tasks including direct communication with workers and service providers. She will also play a key role in operational coordination and occasionally support on-ground activities.Key Responsibilities:Make outbound calls to...

**Key Responsibilities**: - Resolve **product/service-related issues**, provide information, and ensure customer satisfaction. - Maintain a **positive, empathetic, and professional attitude** toward customers at all times. - Escalate complex problems to the appropriate internal teams (technical, sales, operations, etc.). - Keep accurate records of customer...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

**Troubleshooting**: Diagnose and resolve hardware, software, and network issues, guiding customers through step-by-step solutions. - **Issue Escalation**: Escalate unresolved issues to higher-level support teams or technical experts when necessary. - **Documentation**: Maintain records of customer interactions, issues, and resolutions using internal...