Customer Support Associate

1 week ago


Panchkula, India Lasting Software Pvt ltd Full time

A customer support job related to software may involve helping customers with technical issues or questions about a company's software products or services. Some responsibilities of a customer support specialist or engineer include:

- Troubleshooting: Understanding and resolving technical issues for customers
- Educating customers: Helping customers understand and use the product or service
- Handling complaints: Addressing customer concerns promptly and professionally
- Collaborating with teams: Sharing insights from customer interactions to improve the product or service
- Creating reports: Documenting and compiling reports on technical issues
- Analyzing reports: Analyzing reports for product and system improvements
- Communicating with customers: Taking phone calls or communicating through messaging platforms
- Helping customers diagnose issues: Helping customers diagnose technical issues over the phone
- Speaking with customers about installation: Speaking with customers about installing hardware or software on their computers

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9875929457



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