Customer Support Coordinator

5 days ago

Panchkula, India Champion Products Corp. Full time

**Key Responsibilities**:

- Resolve customer issues promptly and efficiently, ensuring a positive customer experience.
- Coordinate with various departments to address and resolve customer concerns.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Monitor and report on customer service metrics to identify trends and areas for improvement.
- Develop and implement customer support policies and procedures to enhance service quality.
- Assist in the development of customer support materials, including FAQs and help guides.
- Participate in regular team meetings to discuss performance, feedback, and improvement strategies.
- Stay updated with product knowledge and service updates to provide accurate information to customers.
- Handle escalated customer complaints with a calm and professional demeanor.

**Qualifications**:

- Bachelor's degree in Business Administration, Communications, or a related field.
- At least 3-4 years of proven experience in a customer support role, preferably in a supervisory or coordinating capacity.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing work environments and customer needs.

**Job Types**: Full-time, Permanent

Pay: ₹11,990.59 - ₹41,928.61 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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