Customer Support Associate
4 days ago
**Job Title: Customer Support and Sales Representative**
**Position Overview**:
**Key Responsibilities**:
- Customer Support:_
- Provide accurate information regarding products, services, and policies.
- Assist customers with technical issues, order status, and returns or exchanges.
- Maintain a high level of customer satisfaction by actively listening and addressing concerns.
- Document customer interactions and feedback in the CRM system.
- Identify and pursue sales opportunities during customer interactions.
- Educate customers about product features and benefits to facilitate informed purchasing decisions.
- Upsell and cross-sell products and services based on customer needs and preferences.
- Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
- Meet or exceed monthly sales targets and contribute to overall team goals.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
**Speak with the employer**
+91 9875929457
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