Inbound Australian Customer Support

2 days ago

Panchkula, India PAV SOLUTIONS PVT LTD Full time

Customer Support Executive - Inbound Process (Australian Vehicle Insurance)
**Work Mode**: Work from Home
**Location**: Panchkula (Remote)

**About Us**:
We are an Australian vehicle insurance and car rental company based in Victoria, providing a wide range of rental cars to customers. We are looking for experienced professionals to join our inbound support team.

**Responsibilities**:

- Handle inbound calls from Australian customers regarding vehicle insurance and car rental services.
- Provide accurate information and support related to car types (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
- Resolve customer queries with professionalism and empathy.
- Excel knowledge as we also deal with legal matters
- Maintain records of customer interactions and prepare reports as required.
- Work in alignment with Australian work culture and customer expectations.

**Requirements**:

- **Mandatory**: Previous **international calling experience** (Inbound/Customer Support).
- **Not open to freshers.**:

- Basic knowledge of different types of cars (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
- Excellent communication skills in English (verbal and written).
- Ability to handle Australian customers confidently and professionally.
- Laptop/desktop with a **stable high-speed internet connection**.
- Comfortable with **early morning rotational shifts** (as per Australian timings).
- Availability for **6 days a week** work schedule.

**What We Offer**:

- Work from Home flexibility.
- Opportunity to work with an Australian company and gain international exposure.
- Supportive and professional work environment.

**Job Types**: Full-time, Permanent

Pay: ₹22,014.99 - ₹26,000.72 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Work Location: Remote

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