
Customer Assistant
1 day ago
Customer Support Executive – Australian Vehicle Insurance (Incoming Call Process)
Location: Work From Home
Shift: Rotational (Australian Shift)
Work Days: 7 days a week (1 day weekly off)
Job Description:
We are hiring experienced and customer-focused professionals for our Vehicle Insurance – Incoming Call Process. The role involves handling inbound calls from Australian customers, assisting them with insurance-related queries, and ensuring a smooth and professional service experience.
Responsibilities:
- Handle incoming customer calls related to vehicle insurance queries and policy support.
- Communicate clearly, confidently, and professionally with customers.
- Update and maintain accurate customer information in internal systems.
- Achieve daily/weekly performance goals related to quality and service levels.
- Work effectively in a fast-paced environment while maintaining service standards.
Requirements:
- Minimum 2 years of experience in an international voice-based customer support role.
- Excellent verbal and written communication skills are mandatory.
- Strong customer service orientation and problem-solving abilities.
- Must have a laptop or desktop, headphones/headset, and a stable internet connection.
- Flexibility to work rotational Australian shifts.
- Willing to work 7 days a week with 1 weekly off.
Job Type:
Full-time | Work From Home
Job Types: Full-time, Permanent
Pay: ₹23, ₹26,000.55 per month
Benefits:
- Flexible schedule
- Paid sick time
- Work from home
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
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