Customer Support Representative

15 hours ago

Panchkula, India Lasting Software Pvt ltd Full time

We are seeking an enthusiastic and dedicated Customer Support to join our team. This hybrid role combines customer service and sales responsibilities, with a focus on delivering exceptional support to customers while identifying opportunities to drive sales. As a key member of the team, you will work directly with customers to resolve their issues, answer their inquiries, and ensure their overall satisfaction, all while promoting our products/services and contributing to sales growth.

Key Responsibilities:
Customer Support:
Issue Resolution: Actively listen to customer concerns, troubleshoot technical or service-related problems, and guide them through step-by-step solutions.

Provide Product Guidance: Educate customers on product features, usage, and benefits to ensure they fully understand what they’re purchasing.

Handle Complaints: Resolve customer complaints in a calm, professional, and empathetic manner, ensuring their issues are addressed and they feel valued.

Ensure Satisfaction: Follow up with customers to confirm issues are resolved and provide additional assistance as needed, aiming for complete customer satisfaction.

Identify Sales Opportunities: Listen to customer needs and suggest additional products or upgrades that may benefit them, ensuring their needs are met while also driving sales growth.

Promote Products/Services: Actively promote products, services, and special offers to customers during every interaction, with an emphasis on closing sales.

Cross-Selling & Upselling: Identify opportunities for upselling or cross-selling relevant products/services based on the customer's needs and preferences.

Generate Leads: Proactively identify and generate new leads from existing customer interactions.

Customer Feedback: Collect feedback on products, services, and overall customer experience to provide insights for improvement.

Data Entry & CRM Management: Maintain accurate records of customer interactions, sales, and support activities in the company’s CRM system.

Collaboration: Work closely with the sales team and other departments (e.g., marketing, technical support) to ensure customer needs are met and issues are resolved efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9875929454

  • Customer Support Representative

    15 hours ago

    Panchkula, India webart softech Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

  • Customer Support Representative

    1 week ago

    Panchkula, India webart softech Full time

    **Customer Service Representative - Travel Industry** **Location**: SCO 347 Webart, Panchkula **Salary** Upto 40,000 (Negotiable) **Work Timings**: Rotational Shifts **Experience**: 2-6 years **Job Overview**: Are you passionate about delivering top-notch customer experiences? Join our dynamic team in the travel industry, where you'll engage with...

  • Customer Support Representative

    2 weeks ago

    Panchkula, HR, IN Mits Natura Limited Full time

    Job Title Customer Support Representative Location Panchkula On-site Company name Mits Group of Companies Job Overview We are seeking a highly motivated and empathetic Customer Support Representative to join our team In this role you will be the first point of contact for our existing clients assisting them with inquiries resolving issues and ensuring a...

  • Customer Support Representative

    2 weeks ago

    Panchkula, Haryana, India Webart Softech Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Customer Service Representative – Travel IndustryLocation: SCO 347 Webart, PanchkulaSalary Upto 40,000 (Negotiable)Work Timings: Rotational ShiftsExperience: 2-6 yearsJob Overview:Are you passionate about delivering top-notch customer experiences? Join our dynamic team in the travel industry, where you'll engage with international clients, resolve...

  • Customer Service Representative

    5 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE **Job Description**: We are seeking Customer Service Representatives to handle customer queries and complaints. To be successful in this role, you must have experience interacting with computers and...

  • Customer Support Associate

    2 weeks ago

    Panchkula, India Lasting Software Pvt ltd Full time

    **Job Title: Customer Support and Sales Representative** **Position Overview**: **Key Responsibilities**: - Customer Support:_ - Provide accurate information regarding products, services, and policies. - Assist customers with technical issues, order status, and returns or exchanges. - Maintain a high level of customer satisfaction by actively listening and...

  • Customer Service Representative

    3 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE **Job Description**: We are seeking Customer Service Representatives to handle customer queries and complaints. To be successful in this role, you must have experience interacting with computers and...

  • Customer Service Representative

    5 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **work from office** **English required** **UK SHIFT (2:30PM-10:30PM)** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE **Job Description**: We are seeking Customer Service Representatives to handle customer queries and...

  • Customer Service Representative

    14 hours ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **WORK FROM OFFICE ONLY** **Contact :9056627340** **English Required** **UK SHIFT (1:30PM - 10:30PM)** **US SHIFT(9:30PM-6:30AM)** **5 DAYS WORKING** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE We are seeking Customer...

  • Customer Service Representative

    2 weeks ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **work from office** **Contact :9056627340** **English Required** **US SHIFT (9:30PM-6:30AM)** **UK SHIFT (1:30PM - 10:30PM)** **5 DAYS WORKING** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE We are seeking Customer Service...