Customer Support Representative

19 hours ago

Panchkula, India Lasting Software Pvt ltd Full time

We are seeking an enthusiastic and dedicated Customer Support to join our team. This hybrid role combines customer service and sales responsibilities, with a focus on delivering exceptional support to customers while identifying opportunities to drive sales. As a key member of the team, you will work directly with customers to resolve their issues, answer their inquiries, and ensure their overall satisfaction, all while promoting our products/services and contributing to sales growth.

Key Responsibilities:
Customer Support:
Issue Resolution: Actively listen to customer concerns, troubleshoot technical or service-related problems, and guide them through step-by-step solutions.

Provide Product Guidance: Educate customers on product features, usage, and benefits to ensure they fully understand what they’re purchasing.

Handle Complaints: Resolve customer complaints in a calm, professional, and empathetic manner, ensuring their issues are addressed and they feel valued.

Ensure Satisfaction: Follow up with customers to confirm issues are resolved and provide additional assistance as needed, aiming for complete customer satisfaction.

Identify Sales Opportunities: Listen to customer needs and suggest additional products or upgrades that may benefit them, ensuring their needs are met while also driving sales growth.

Promote Products/Services: Actively promote products, services, and special offers to customers during every interaction, with an emphasis on closing sales.

Cross-Selling & Upselling: Identify opportunities for upselling or cross-selling relevant products/services based on the customer's needs and preferences.

Generate Leads: Proactively identify and generate new leads from existing customer interactions.

Customer Feedback: Collect feedback on products, services, and overall customer experience to provide insights for improvement.

Data Entry & CRM Management: Maintain accurate records of customer interactions, sales, and support activities in the company’s CRM system.

Collaboration: Work closely with the sales team and other departments (e.g., marketing, technical support) to ensure customer needs are met and issues are resolved efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9875929454

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