Customer Support Representative

15 hours ago

Panchkula, India webart softech Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:
Graduate

Having 1+ years of experience in international calling process

Two fixed week offs

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

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