Customer Support Representative

3 weeks ago


Panchkula HR IN Mits Natura Limited Full time

Job Title Customer Support Representative Location Panchkula On-site Company name Mits Group of Companies Job Overview We are seeking a highly motivated and empathetic Customer Support Representative to join our team In this role you will be the first point of contact for our existing clients assisting them with inquiries resolving issues and ensuring a positive customer experience Key Responsibilities 1 Respond to client inquiries via phone email or chat in a professional manner 2 Resolve client issues related to products 3 Track and follow up on open customer issues to ensure timely resolution 4 Record and maintain detailed notes of client interactions 5 Provide accurate information about our products orders and delivery status 6 Assist with order placement returns and basic product-related concerns 7 Document customer interactions and feedback clearly and accurately 8 Escalate complex issues to the appropriate internal teams Qualifications 1 Previous customer service or support experience especially in handling inquiries from existing clients 2 Strong communication skills both verbal and written 3 Excellent problem-solving and critical-thinking abilities Job Type Full-time Pay 15 000 00 - 25 000 00 per month Language English Required Work Location In person


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