Customer Support Executive

3 weeks ago


Panchkula HR IN Lasting Software Pvt ltd Full time

We are looking for a proactive and empathetic Customer Care Executive to assist our customers by addressing inquiries resolving issues and ensuring a high level of satisfaction The ideal candidate will be a good communicator problem solver and committed to delivering excellent customer service across multiple channels Key Responsibilities Respond promptly to customer queries via phone email chat or ticketing system Resolve product service-related issues provide information and ensure customer satisfaction Maintain a positive empathetic and professional attitude toward customers at all times Escalate complex problems to the appropriate internal teams technical sales operations etc Keep accurate records of customer interactions comments and complaints Follow communication procedures guidelines and policies Provide feedback to the company regarding common customer issues or suggestions Assist in onboarding new customers and providing basic product service walkthroughs Meet or exceed performance metrics including response time resolution time and customer satisfaction Requirements High school diploma or Bachelor s degree preferred 0-3 years of experience in customer support call center or service role Excellent verbal and written communication skills Job Types Full-time Permanent Pay 15 000 00 - 21 000 00 per month Expected Start Date 26 08 2025



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