Customer Support Executive

3 days ago

Panchkula, Haryana, India Workerlly Tech Pvt Ltd Full time

We are looking for a dynamic and dedicated Customer Support Executive to join our team The ideal candidate will handle real-time support tasks including direct communication with workers and service providers She will also play a key role in operational coordination and occasionally support on-ground activities Key Responsibilities Make outbound calls to workers and service providers for onboarding coordination and feedback collection Address incoming queries from customers and providers in a professional manner Maintain detailed records of all communication in Excel sheets and internal systems Assist the Operations team with daily tasks and coordination Participate in field activities including canopy setups and public interactions as and when required Provide feedback to the internal teams based on customer and provider inputs Ensure a smooth and professional customer experience across all touchpoints Requirements Strong verbal communication skills in Hindi and English Basic knowledge of Microsoft Excel and Google Sheets Comfortable with making high-volume outbound calls Willingness to work both in-office and occasionally on-field Ability to multitask and work in a fast-paced startup environment Positive attitude problem-solving mindset and team spirit Perks and Benefits Competitive Salary Growth and Learning Opportunities Supportive Work Culture Field Experience and Operational Exposure Job Type Full-time Pay 8 086 00 - 20 000 00 per month Benefits Paid sick time Work Location In person

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