Customer Support Executive

3 weeks ago

Panchkula HR IN Champion Products Corp. Full time

Job Overview We are looking for a dedicated and detail-oriented Customer Support Executive to join our team In this role you will be the main point of contact for customers assisting them with order placement addressing queries or concerns and ensuring smooth coordination between departments to guarantee timely delivery of products Key Responsibilities Respond to customer inquiries regarding orders products or delivery timelines via phone email or chat Handle and resolve customer complaints and grievances in a professional and timely manner Accurately enter and manage customer orders in the system Coordinate with internal departments including Accounts Receivable Purchasing and Logistics to ensure order processing and delivery deadlines are met Provide regular updates to customers on order status and follow up until successful delivery Maintain proper documentation of customer interactions and order records Assist in improving customer service procedures policies and standards Qualifications Bachelor s degree in Business Commerce or a related field 1-3 years of experience in customer service or order management roles Strong communication and interpersonal skills Proficient in MS Office knowledge of ERP systems is a plus Ability to handle pressure and multitask in a fast-paced environment Problem-solving mindset with attention to detail Female Candidates Preferred Job Types Full-time Permanent Pay 25 000 00 - 27 000 00 per month Benefits Commuter assistance Leave encashment Paid sick time Paid time off Ability to commute relocate Panchkula Haryana Reliably commute or planning to relocate before starting work Required Education Higher Secondary 12th Pass Preferred Experience total work 1 year Required Customer service 1 year Required Language English Required Location Panchkula Haryana Required Work Location In person

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