Technical Support Executive

4 weeks ago

Panchkula HR IN GRABWEB MANAGED HOSTING Full time

We are seeking a highly motivated and technically proficient Technical Support Executive to provide exceptional support to our web hosting customers The ideal candidate will be an expert in troubleshooting web hosting issues comfortable navigating control panels like cPanel and Plesk and dedicated to providing timely and effective assistance across multiple communication channels Key Responsibilities Customer Support Communication Provide first-line and second-line technical support to customers via Live Chat Phone Email and our Ticket System Respond to customer inquiries promptly professionally and courteously ensuring a high level of customer satisfaction Communicate complex technical issues and solutions clearly to users of varying technical abilities Document all support interactions troubleshooting steps and resolutions accurately in the ticketing system Technical Troubleshooting Resolution Diagnose and resolve technical issues related to web hosting services including Website errors e g 5xx errors common CMS issues like WordPress Joomla etc Email configuration and delivery issues SMTP POP3 IMAP FTP SFTP access and file management DNS domain pointing and propagation issues SSL certificate installation and troubleshooting Basic server-side issues e g resource usage slow performance Assist customers with account-related tasks including setup configuration and migration Perform basic administrative tasks on web servers primarily Linux-based Escalate complex or unresolved issues to senior support engineers or system administrators as per established procedures Product Knowledge Expertise Demonstrate strong working knowledge of popular web hosting control panels specifically cPanel and Plesk to assist customers with Creating managing domains subdomains and add-on domains Managing email accounts forwarders and autoresponders Using the file manager and performing backups restores Database management MySQL MariaDB phpMyAdmin Maintain continuous learning on new hosting technologies products and services offered by the company Required Skills Qualifications 1 years of proven experience in a technical support role preferably within a web hosting or IT environment Essential Strong proficiency and hands-on experience with cPanel and Plesk Solid understanding of fundamental web hosting technologies DNS HTTP HTTPS FTP SSL Familiarity with operating systems primarily Linux and basics of Windows Server Excellent written and verbal communication skills for clear and effective communication on all support channels Chat Phone Email Exceptional problem-solving analytical and critical thinking skills Ability to manage time effectively prioritize tasks and handle a high volume of inquiries in a fast-paced environment A Plus if you have Knowledge of scripting languages e g PHP Bash Familiarity with common Content Management Systems CMS like WordPress Experience with ticketing systems e g Zendesk Freshdesk WHMCS Job Type Full-time Pay 10 000 00 - 25 000 00 per month Application Question s Knowledge of Plesk cPanel Experience Tech Support 1 year Preferred Work Location In person Application Deadline 15 11 2025 Expected Start Date 18 11 2025

  • Technical Support Executive

    5 days ago

    Panchkula, Haryana, India GRABWEB MANAGED HOSTING Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We are seeking a highly motivated and technically proficient Technical Support Executive to provide exceptional support to our web hosting customers. The ideal candidate will be an expert in troubleshooting web hosting issues, comfortable navigating control panels like cPanel and Plesk, and dedicated to providing timely and effective assistance across...

  • Email Support Executive

    2 weeks ago

    Panchkula, HR, IN Good Vibes Placement Services Full time

    Designation - Back office Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 Job Type Full-time Pay...

  • Email Support Executive

    2 hours ago

    Panchkula, HR, IN SUMERU INC Full time

    Job description Hiring Email Support Executive Back Office Salary 15 000 - 16 500 per month based on experience Training 3 weeks Stipend 8 000 Eligibility Graduation in any field 3-year diploma after 12th Fresher or experienced in call centre banking or telecom Good written communication in English Proficient in Hindi English verbal Typing speed 25-30 WPM...

  • Email Support Executive

    4 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Designation - Customer Care Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 Salary bracket based...

  • Email Support Executive

    2 weeks ago

    Panchkula, HR, IN SUMERU INC Full time

    Designation - Customer Care Executive Non - voice Process Email Support Qualifications Graduation in any field 3year diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication skills in English Language -Hindi English Proficient Verbal Typing Speed -25 -30 words per min Typing accuracy -85 Salary bracket based...

  • Email Support Executive

    2 weeks ago

    Panchkula, HR, IN NASDA GLOBAL Full time

    Hiring for Email support executive Back office Salary bracket based on experience 15k p m to 16 5k p m Training days 3 weeks Training candidate stipend Rs 8000 Hiring Criteria for Business Associates - Qualifications Graduation in any field 3 years diploma after 12th Fresher Experienced candidate in call centre banking Telecom Good written communication...

  • Customer Support Executive

    2 hours ago

    Panchkula, HR, IN Champion Products Corp. Full time

    Job Overview We are looking for a dedicated and detail-oriented Customer Support Executive to join our team In this role you will be the main point of contact for customers assisting them with order placement addressing queries or concerns and ensuring smooth coordination between departments to guarantee timely delivery of products Key Responsibilities...

  • Customer Support Executive

    2 hours ago

    Panchkula, HR, IN Wing Global IT Services Pvt Ltd Full time

    Dear Job seeker s We have job opening for the post of Customer Support Executive for the International BPO process Candidate should have excellent Communication skills in English language Candidate should be confident regarding sales and business ethics Experience - Fresher candidate with excellent fluent English speaking skills can apply for this job...

  • It Support Executive

    3 weeks ago

    Ambala, HR, IN Stiffen Technologies Private Limited Full time

    IT Support Executive UK Shift We are looking for an IT Support Executive to provide technical assistance troubleshoot hardware software issues and ensure smooth day-to-day IT operations The role includes handling user queries system monitoring installations and resolving IT-related problems quickly and professionally Requirements Experience 1 to 2 years in...

  • Sr. Engineer

    2 weeks ago

    Panchkula, HR, IN Sonepar Full time

    Sonepar Group EUR33 3 billion is an independent family-owned company with global market leadership in B-to-B distribution of electrical products solutions and related services Sonepar in India Formerly known as ESK India was founded in 2009 a Leader in B2B Electrical Distribution of electrical equipment technical services and related solutions for Telecom...