Technical Support Executive

23 hours ago

Panchkula HR IN GRABWEB MANAGED HOSTING Full time

We are seeking a highly motivated and technically proficient Technical Support Executive to provide exceptional support to our web hosting customers The ideal candidate will be an expert in troubleshooting web hosting issues comfortable navigating control panels like cPanel and Plesk and dedicated to providing timely and effective assistance across multiple communication channels Key Responsibilities Customer Support Communication Provide first-line and second-line technical support to customers via Live Chat Phone Email and our Ticket System Respond to customer inquiries promptly professionally and courteously ensuring a high level of customer satisfaction Communicate complex technical issues and solutions clearly to users of varying technical abilities Document all support interactions troubleshooting steps and resolutions accurately in the ticketing system Technical Troubleshooting Resolution Diagnose and resolve technical issues related to web hosting services including Website errors e g 5xx errors common CMS issues like WordPress Joomla etc Email configuration and delivery issues SMTP POP3 IMAP FTP SFTP access and file management DNS domain pointing and propagation issues SSL certificate installation and troubleshooting Basic server-side issues e g resource usage slow performance Assist customers with account-related tasks including setup configuration and migration Perform basic administrative tasks on web servers primarily Linux-based Escalate complex or unresolved issues to senior support engineers or system administrators as per established procedures Product Knowledge Expertise Demonstrate strong working knowledge of popular web hosting control panels specifically cPanel and Plesk to assist customers with Creating managing domains subdomains and add-on domains Managing email accounts forwarders and autoresponders Using the file manager and performing backups restores Database management MySQL MariaDB phpMyAdmin Maintain continuous learning on new hosting technologies products and services offered by the company Required Skills Qualifications 1 years of proven experience in a technical support role preferably within a web hosting or IT environment Essential Strong proficiency and hands-on experience with cPanel and Plesk Solid understanding of fundamental web hosting technologies DNS HTTP HTTPS FTP SSL Familiarity with operating systems primarily Linux and basics of Windows Server Excellent written and verbal communication skills for clear and effective communication on all support channels Chat Phone Email Exceptional problem-solving analytical and critical thinking skills Ability to manage time effectively prioritize tasks and handle a high volume of inquiries in a fast-paced environment A Plus if you have Knowledge of scripting languages e g PHP Bash Familiarity with common Content Management Systems CMS like WordPress Experience with ticketing systems e g Zendesk Freshdesk WHMCS Job Type Full-time Pay 10 000 00 - 25 000 00 per month Application Question s Knowledge of Plesk cPanel Experience Tech Support 1 year Preferred Work Location In person Application Deadline 15 11 2025 Expected Start Date 18 11 2025

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