Urgent Search: Customer Support Representative

3 weeks ago

Panchkula HR IN Uengage Full time

Job Summary A Customer Service Representative or CSR will act as a liaison provide product services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency The best CSRs are genuinely excited to help customers They re patient empathetic and passionately communicative Customer service representatives can put themselves in their customers shoes and advocate for them when necessary Problem-solving also comes naturally to customer care specialists They are confident at troubleshooting and investigate if they don t have enough information to answer customer questions or resolve complaints Roles Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods tools Meet personal customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Skills Required Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt respond to different types of characters Excellent communication and presentation skills Ability to multi-task prioritize and manage time effectively Job Type Full-time Pay 15 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Work Location In person Speak with the employer 91 7814767467

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    6 days ago

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    Panchkula, HR, IN Webart Softech Full time

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    12 hours ago

    Panchkula, Haryana, India Uengage Full time ₹ 3,00,000 - ₹ 3,60,000 per year

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    1 week ago

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