Customer Support

3 weeks ago


Panchkula HR IN Mits Natura Limited Full time

Job Title Customer Support Representative Location Panchkula On-site Company name Mits Group of Company Job Overview We are seeking a highly motivated and empathetic Customer Support Representative to join our team In this role you will be the first point of contact for our existing clients assisting them with inquiries resolving issues and ensuring a positive customer experience Key Responsibilities Respond to client inquiries via phone email or chat in a professional manner Resolve client issues related to products Track and follow up on open customer issues to ensure timely resolution Record and maintain detailed notes of client interactions and issues in the CRM system Provide guidance and solutions for troubleshooting and technical support where applicable Collaborate with other teams sales technical support etc to escalate complex issues when necessary Assist clients with product orders renewals or upgrades when applicable Qualifications Previous customer service or support experience especially in handling inquiries from existing clients This Opportunity is also open for Freshers Strong communication skills both verbal and written Excellent problem-solving and critical-thinking abilities Patience and a customer-first attitude Ability to remain calm and effective under pressure Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person Speak with the employer 91 7814699271



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