Customer Support Representative

4 days ago

Panchkula, India webart softech Full time

**Customer Service Representative - Travel Industry**

**Location**: SCO 347 Webart, Panchkula
**Salary**: ₹20,000 - ₹40,000 (Negotiable)
**Work Timings**: Rotational Shifts

**Job Overview**:
Are you passionate about delivering top-notch customer experiences? Join our dynamic team in the travel industry, where you'll engage with international clients, resolve inquiries, and ensure seamless communication. Whether you're a **fresher** eager to start your career or an **experienced professional** looking to enhance your customer service expertise, we provide a flexible and supportive work environment.

**Key Responsibilities**:

- Interact with customers via phone and electronic communication.
- Respond promptly to inquiries and resolve complaints effectively.
- Maintain records of interactions and follow-ups.
- Coordinate with internal departments for seamless service delivery.
- Occasionally **negotiate with business clients** for the best product rates.

**Required Skills & Competencies**:
**For Freshers**:

- Strong interpersonal and communication skills.
- Ability to learn quickly and adapt to different situations.
- Basic problem-solving and listening skills.
- Fluency in English (US/UK accents preferred).
- Prior customer service experience (preferably in travel industry).
- Expertise in handling complex queries and complaints.
- Strong negotiation skills for business clients.
- Proven ability to multitask and work under pressure.

**What We Offer**:
**Flexible shift timings** - unheard of in most customer service roles
**Open leave policy** - we rarely decline reasonable leave requests.
**Career growth** - opportunities to advance based on performance.

If you're looking for a **customer-focused role with an excellent work-life balance**, this could be the perfect fit

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

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