Customer Support Executive
2 days ago
**Troubleshooting**: Diagnose and resolve hardware, software, and network issues, guiding customers through step-by-step solutions.
- **Issue Escalation**: Escalate unresolved issues to higher-level support teams or technical experts when necessary.
- **Documentation**: Maintain records of customer interactions, issues, and resolutions using internal systems.
- **Product Knowledge**: Stay up-to-date on company products and services, ensuring accurate and timely information is provided to customers.
- **Feedback Management**: Collect and relay customer feedback to the product or technical teams to improve user experience and product offerings.
- **User Training**: Occasionally provide basic training or guidance to customers on how to use software or hardware efficiently.
- **SLAs & Performance**: Ensure customer inquiries are addressed within agreed Service Level Agreements (SLAs) and maintain a high standard of response times and quality.
- **Collaboration**: Work closely with internal teams (development, sales, engineering) to improve customer satisfaction and solve issues efficiently.
- **Self-Learning**: Continuously improve technical skills and knowledge of the company's IT products and solutions.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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