Customer Support Executive

1 week ago

Panchkula, India Karshini Artysun Pvt. Ltd. Full time

**Company Overview**:
P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one.

**Role**:Client Servicing Executive

**Location**:Barwala, Haryana

**Salary**: As per industry standards

**Responsibilities**:

- Communicate with various e-commerce marketplaces to address and resolve any grievances or issues raised by them. Develop strong relationships with marketplace representatives and act as the main point of contact for dispute resolution.
- Handle order updates and ensure timely and accurate order processing in the Zoho system. Coordinate with internal teams to ensure smooth order fulfilment and delivery.
- Possess a thorough understanding of delivery channels such as Delhivery, DTDC, etc. Collaborate with logistics partners to track shipments, address delivery-related queries, and proactively manage any potential issues or delays.
- Standard Operating Procedures (SOP): Create and maintain standard operating procedures to streamline customer care processes, enhance efficiency, and ensure consistent service delivery. Regularly review and update SOPs to incorporate best practices and improve overall performance.
- Reduce Return-to-Origin (RTO): Take proactive measures to reduce the rate of Return-to-Origin (RTO) by analyzing patterns, identifying root causes, and implementing corrective actions. Collaborate with relevant teams to improve product quality, packaging, and delivery processes.

**Requirements**:

- Proven experience in customer care, preferably in an e-commerce or marketplace environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with Zoho or similar order management systems.
- Knowledge of logistics and delivery channels, including experience with Delhivery, DTDC, or similar services.
- Ability to multitask, prioritise, and work in a fast-paced environment.
- Strong attention to detail and organisational skills.

We offer competitive compensation and a supportive work environment that values teamwork and personal growth. If you are passionate about providing exceptional customer service, resolving issues effectively, and making a positive impact, we would love to hear from you.

1. Why do you wish to work for P-TAL?

3. How soon you can join P-Tal ?

**Job Type**: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

- What is your current CTC ?
- What is your expected CTC ?
- How soon you can Join P-Tal ?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Support Executive

    4 weeks ago

    Panchkula, India Sohan Lal (Proprietor of Step forward services) Full time

    Job Description Profile - Customer Support Executive Salary - 15k - 18k No Traget+ Fix Salary Experience Minimum 1 Years In a Reputed Company Location - Zirakpur Customer support executivesensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications andservicesectors. Call/Whatsapp From Edusoft Technology...

  • Customer Support Executive

    2 weeks ago

    Panchkula, India Tech Mahindra Full time

    **Job Description - Customer Support Executive Tech Mahindra** Tech Mahindra is an Indian Multinational Information-Technology Services and Consulting Company. We are one of the most renowned companies of India. We are looking for Customer Support Advisors who can be good at solving queries. No. of openings - 100 Salary - 1.2LPA to 2.5LPA Experience - 0...

  • Customer Support Executive

    7 days ago

    Panchkula, Haryana, India Tech Arch Softwares Full time

    Profile: Customer Support ExecutiveThis position requires a person with excellent communication skills and customer management.We will provide the training regarding the services.Requirement:A potential graduate who is willing to learn new skills.A person with good communication skills.The person must be calm and quick learner.Must be able to work under...

  • Customer Support Executive

    3 days ago

    Panchkula, India Champion Products Corp. Full time

    **Job Overview** We are looking for a dedicated and detail-oriented **Customer Support Executive** to join our team. In this role, you will be the main point of contact for customers, assisting them with order placement, addressing queries or concerns, and ensuring smooth coordination between departments to guarantee timely delivery of products. **Key...

  • Customer Support Executive

    1 week ago

    Panchkula, India Champion Products Corp. Full time

    **Key Responsibilities**: **Customer Interaction**: - Provide accurate, valid, and complete information by using the right methods and tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. **Problem Resolution**: - Identify and assess customers' needs to achieve...

  • Customer Support Executive

    2 days ago

    Panchkula, India Champion Products Corp. Full time

    Job description: We are seeking an Individual **with strong Collections/Accounts Receivable Or International Customer Service experience** to manage customer interactions while ensuring timely collection of outstanding payments. This role blends customer service with credit and collections responsibilities, requiring excellent communication, follow-up...

  • Customer Support Executive

    1 day ago

    Panchkula, Haryana, India Champion Products Corp. Full time

    Job description:We are seeking an Individual with strong Collections/Accounts Receivable Or International Customer Service experience to manage customer interactions while ensuring timely collection of outstanding payments. This role blends customer service with credit and collections responsibilities, requiring excellent communication, follow-up skills, and...

  • Customer Support Executive

    1 day ago

    Chandigarh, Mohali, Panchkula, India I Way Solutions Full time

    Urgently hiring for customer Support executive profile for international BPO for both Voice & Non voice process for Mohali location.customer handling, customer service, query solving,full salary for training period as well. Required Candidate profilecandidate must be 12th atleast.. must have good comm skills with basic knowledge of computer.. for more...

  • Customer Support Executive

    1 week ago

    Panchkula, India Mother Sparsh Baby care private limited Full time

    **About the Brand**: Mother Sparsh (backed by ITC) initiated its journey around 4 years back intending to provide the best of the skincare/healthcare products for babies and mothers. In a short span, we have made the right innovations by developing the gentlest product for babies and the environment as well. The brand has made its mark with India's First...

  • Customer Support Representative

    2 days ago

    Panchkula, India Passion Gaming Full time

    Customer Service Executive (Tamil/Kannada) **Responsibilities** - Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure - Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight **Education and Experience Required** -...