Customer Support Executive

2 weeks ago

Panchkula, India Mother Sparsh Baby care private limited Full time

**About the Brand**:
Mother Sparsh (backed by ITC) initiated its journey around 4 years back intending to provide the best of the skincare/healthcare products for babies and mothers. In a short span, we have made the right innovations by developing the gentlest product for babies and the environment as well. The brand has made its mark with India's First "Eco-friendly Water-based wipes" and later launched the "Plant-Powered” baby care range. In this short duration, we have been awarded many prestigious awards and are known among India’s top baby care startups. The brand has registered 4x growth in the last 2 financial quarters & known to be the leading D2C venture in the Indian market.

**Responsibilities**:

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
- Must be 18 years of age or older
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
- Good MS Office Skills

Job Location: Panchkula

Salary Range: Up to INR 20,000/- (Per Month)

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Panchkula - 134113, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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