Customer Support Associate

5 days ago

Panchkula, India Champion Products Corp. Full time

Key Responsibilities:
Customer Interaction:

- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Problem Resolution:

- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot customer issues and provide effective solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Documentation and Reporting:

- Maintain detailed records of customer interactions, comments, and complaints.
- Keep records of customer interactions, process customer accounts, and file documents.
- Prepare and present reports on customer interactions and resolutions.

Continuous Improvement:

- Stay updated with product knowledge and changes.
- Provide feedback to management on potential improvements in customer service processes.
- Participate in team meetings and training sessions to stay informed and improve service skills.

Qualifications:
**Experience**:

- 6 months to 1 year of experience in a customer support role, preferably in an international process.

**Skills**:

- Exceptional communication skills in English (both written and verbal).
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer support software, databases, and tools.

**Job Types**: Full-time, Permanent

Pay: ₹9,786.16 - ₹27,298.99 per month

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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