Router Support Associate

2 weeks ago

Panchkula, India Terrasparq Tech Pvt. Ltd. Full time

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options. CTS focuses on strategy while utilizing their 18 years of industry experience and solid alliances with businesses like Apple, Samsung, Epson, and Verizon to offer cutting-edge solutions to numerous clients and sectors.
- Shift Timings(US) - 8:00 pm - 5:30 am (Only Night Shifts)
- Five Days Working - Monday to Friday
- Week Off - Saturday & Sunday
- Immediate Joining

What specifically are we looking for?

An excellent Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by clients
- Responding promptly to customer inquiries and maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 7986144383

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