Associate - Student Success

7 days ago


Mumbai Maharashtra, India UpGrad Full time

Smartworks Marol, Mumbai, Maharashtra, India
- Department
- Student Success
- Job posted on
- Feb 17, 2025
- Employment type
- Full Time

**About Us**:
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale

**What You Would Be Doing**

Ø Resolve day to day queries from learners & ensure SLA’s are met

Ø Actively mentor learners

Ø Review your student engagement data and modify your mentor-ship plan to ensure program completion

Ø Should be competent to handle multiple learners and help them identify their key strengths

**Skills Required**:
Ø Should have strong active listening skill

Ø Should have strong English proficiency

Ø High customer centricity is a must in order to understand student expectations and support them to achieve their goals

**Qualification**

Graduate



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