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Customer Success Associate
2 weeks ago
**Mentoring and guiding students throughout their MBA preparation journey.**
**Ensuring smooth and effective use of our learning portals, mocks and products.**
**Resolving technical queries quickly to keep students focused and confident.**
**Boosting engagement by improving student satisfaction and live class participation.**
**Acting as a trusted link between students and internal teams to ensure seamless communication.**
**Hosting feedback calls and mentorships session that makes student feel supported and heard.**
**Collecting success stories, reviews, and results to celebrate achievements and fuel ongoing improvements.**
KRA:
- A strong academic background and experience in customer facing roles.
Clear, confident communication and a proactive, problem
- solving mindset.
Familiarity with CRM or support tools and the ability to manage multiple student interactions.
A passion for mentorship and a genuine desire to help student succeed.
Females required for the role with atleast of 1 year of experience into customer support or related field.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Fixed shift
Work Location: In person
