Customer Success Associate

1 week ago


Andheri East Mumbai Maharashtra, India Spring Raise Service Ltd Full time

**Mentoring and guiding students throughout their MBA preparation journey.**

**Ensuring smooth and effective use of our learning portals, mocks and products.**

**Resolving technical queries quickly to keep students focused and confident.**

**Boosting engagement by improving student satisfaction and live class participation.**

**Acting as a trusted link between students and internal teams to ensure seamless communication.**

**Hosting feedback calls and mentorships session that makes student feel supported and heard.**

**Collecting success stories, reviews, and results to celebrate achievements and fuel ongoing improvements.**

KRA:

- A strong academic background and experience in customer facing roles.

Clear, confident communication and a proactive, problem
- solving mindset.

Familiarity with CRM or support tools and the ability to manage multiple student interactions.

A passion for mentorship and a genuine desire to help student succeed.

Females required for the role with atleast of 1 year of experience into customer support or related field.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift

Work Location: In person



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