Customer Success Executive
4 days ago
**Roles & Responsibilities**:
- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students
**Who are we looking for?**
- Minimum 1 year of experience in customer success role.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Experience handling student queries via omnichannel ticketing systems like Kapture,
- Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
-
Customer Success Executive
6 days ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Executive
21 hours ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Manager
2 weeks ago
Andheri East, Maharashtra, India Netplace Technologies Full time ₹ 16,00,000 - ₹ 32,00,000 per yearCompany ProfileNetplace holds over 25 years of experience as an industry expert and Architects of Continuity is headquartered in Mumbai with global reachability through a coordination office in Singapore. Merged with world-leading technology vendors, Netplace delivers an integrated range of solutions from physical security solutions with smart analytics to...
-
Customer Success Executive
6 days ago
Andheri, Mumbai, Maharashtra, India Solar Ladder Full time**About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar...
-
Customer Success Executive
4 days ago
Andheri East, Mumbai, Maharashtra, India Firmway Services Full time**About Us**: Firmway is a FinTech company with an aim to automate Accounting and Auditing functions through the use of advanced technology. We are incubated by ICAI and BSE. Our software is used by large corporations and their auditors for automating balance confirmation and reconciliation. **General Purpose**: Firmway is looking for an Account / Customer...
-
Customer Success Associate
22 hours ago
Andheri East, Mumbai, Maharashtra, India Spring Raise Service Ltd Full time**Mentoring and guiding students throughout their MBA preparation journey.** **Ensuring smooth and effective use of our learning portals, mocks and products.** **Resolving technical queries quickly to keep students focused and confident.** **Boosting engagement by improving student satisfaction and live class participation.** **Acting as a trusted link...
-
Customer Success Executive
1 week ago
Andheri East, Mumbai, Maharashtra, India Crecer Inteligente Full timeResponsibilities - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training...
-
Customer Success Executive
7 days ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles and Responsibilities** - Establish clear client retention goals. - Process milestones for the clients and employees to work toward. - Assist customers with setting up and navigating programs or software. - Promote the value of the product. - Upsell services and products with the brand image. - Promote value through customer experience. - Assist in...
-
Customer Success Executive
4 days ago
Mumbai, Maharashtra, India Uffizio Full timePosition Overview: As a Customer Success Executive(CSE) at Uffizio, you will be responsible for ensuring that our customers get the most out of our platform. Your role will focus on driving customer satisfaction, ensuring retention, and identifying opportunities for upselling and cross-selling. You will be a strategic advisor, helping customers unlock...
-
Customer Success Executive
6 days ago
Mumbai, Maharashtra, India Dream Sports Group Full time**Who are we?** Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and...