Customer Success Executive
17 hours ago
**Roles & Responsibilities**:
- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services received from the students
- Cross sell and upsell the courses offered
**Who are we looking for?**
- Minimum 1 year of experience in customer success role.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)
Pay: ₹321,000.00 - ₹410,000.00 per year
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Work Location: In person
-
Customer Success Executive
1 week ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **The Zell Story** Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work...
-
Customer Success Executive
1 week ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling opportunities - Build a solid and...
-
Customer Success Executive
1 week ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
-
Customer Success Manager
1 week ago
Andheri East, Maharashtra, India Netplace Technologies Full time ₹ 16,00,000 - ₹ 32,00,000 per yearCompany ProfileNetplace holds over 25 years of experience as an industry expert and Architects of Continuity is headquartered in Mumbai with global reachability through a coordination office in Singapore. Merged with world-leading technology vendors, Netplace delivers an integrated range of solutions from physical security solutions with smart analytics to...
-
Customer Success Executive
17 hours ago
Andheri, Mumbai, Maharashtra, India Solar Ladder Full time**About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar...
-
Customer Success Executive
4 days ago
Andheri East, Mumbai, Maharashtra, India Crecer Inteligente Full timeResponsibilities - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training...
-
Customer Success Executive
2 days ago
Andheri East, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Roles and Responsibilities** - Establish clear client retention goals. - Process milestones for the clients and employees to work toward. - Assist customers with setting up and navigating programs or software. - Promote the value of the product. - Upsell services and products with the brand image. - Promote value through customer experience. - Assist in...
-
Customer Success Executive
17 hours ago
Mumbai, Maharashtra, India Dream Sports Group Full time**Who are we?** Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and...
-
Customer Success Executive
2 weeks ago
Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full timeJob Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...
-
Customer Success Executive
2 weeks ago
Mumbai, Maharashtra, India Route Mobile Full timeJob Role - Customer Success Executive - Location - Mumbai - Job Description - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...