Customer Success Executive

2 days ago

Mumbai Maharashtra, India Itvedant Education Pvt. Ltd. Full time

Job Description : Customer Success Executive

Grievance Resolution:
Address and resolve customer grievances in a timely and efficient manner.

Act as a point of contact for students, addressing their concerns and providing appropriate solutions.

Collaborate with relevant internal teams to ensure effective problem resolution.

Edtech Industry Expertise:
Possess a deep understanding of the Edtech industry, including knowledge of trends, products, and services.

Stay updated on the latest advancements and changes in the Edtech sector to provide informed assistance to customers.

Customer Relationship Management:
Build and maintain positive relationships with students to enhance customer satisfaction and loyalty.

Proactively engage with customers to understand their needs and provide personalized support.

Placement Handling:
Oversee and manage the placement process for students, ensuring a smooth transition from education to employment.

Collaborate with the placement team to align student skills with industry requirements.

Monitor and track placement outcomes to measure success and identify areas for improvement.

Training and Onboarding:
Conduct orientation sessions for students to familiarize them with the Edtech platform and its features.

Provide training and guidance on utilizing educational resources effectively.

Feedback Collection:
Gather feedback from students regarding their experiences, concerns, and suggestions.

Analyze feedback data to identify trends and areas for improvement.

Collaboration with Internal Teams:
Work closely with sales, marketing, and product development teams to ensure a unified approach in meeting customer needs.

Provide insights and feedback from customers to contribute to the improvement of products and services.

Documentation and Reporting:
Maintain accurate records of customer interactions and resolutions.

Generate regular reports on customer success metrics, including satisfaction levels, issue resolution times, and placement outcomes.

Qualifications and Skills:
Proven experience in the Edtech industry, demonstrating a solid understanding of its dynamics.

Strong communication and interpersonal skills.

Problem-solving and conflict resolution abilities.

Customer-centric mindset with a focus on delivering exceptional service.

Ability to collaborate effectively with cross-functional teams.

Familiarity with customer success tools and platforms.

This job description serves as a general guideline and may be adjusted based on the specific requirements of the organization.

**Job Types**: Full-time, Permanent

**Salary**: ₹35,000.00 - ₹80,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Have you handled any student grievances before like refund cases, problems with the courses ?

**Experience**:

- Education Industry: 2 years (preferred)

Work Location: In person

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