Customer Success Manager

2 days ago

Andheri East, Maharashtra, India Netplace Technologies Full time ₹ 16,00,000 - ₹ 32,00,000 per year

Company Profile

Netplace holds over 25 years of experience as an industry expert and Architects of Continuity is headquartered in Mumbai with global reachability through a coordination office in Singapore. Merged with world-leading technology vendors, Netplace delivers an integrated range of solutions from physical security solutions with smart analytics to cloud, mobility, security, and IT lifecycle management. These technology solutions are provided by combining Netplace's services covering consulting, project services, and resourcing.

We leverage our portfolio of hardware, software, analytics, and services; to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs. Our success is a by-product of helping others make their business thrive in the digital age.

About the role:

As an Associate Manager of Client Success, you will be responsible for driving client engagement and satisfaction by providing world-class customer service and delivering the utmost value in our evidence-based solutions. You will serve as an advisor to our clients, owning every phase of the post-sale process from product implementation and training through product optimization and maintenance. The Associate Manager of Client Success will also partner with our internal solutions teams to align and provide insights on client deliverables, as well as translate client feedback into product requirements.

Responsibilities:

  • Develop and execute implementation and training post-sale.
  • Manage ongoing client relationships to drive full solution adoption and engagement as well as customer satisfaction.
  • Advise clients on industry best practices, including workflows and governance models, as well as opportunities to leverage Procured solutions to achieve financial and operational targets.
  • Translate client feedback into actionable product road maps, working with our product and marketing teams to advise on aligning our messaging with our ability to address IT system challenges.
  • Develop new ways of analyzing, organizing, and distributing data that create meaning for various stakeholders.
  • Addressing Phone calls and Mails.
  • Vendor coordination with various vendors.
  • Addressing the mail from users and escalating them to a higher level.
  • Project Management, Presentation, and Documentation.

Who you are:

The successful candidate is a strategic, forward thinker and doesn't shy away from helping our clients find creative ways to drive change within their system. Building relationships and delighting customers is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Job Types: Full-time, Permanent

Pay: ₹200, ₹400,000.00 per year

Work Location: In person

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