Customer Success Executive
1 week ago
Roles and Responsibilities:
- Help and guide customers in starting their journey on our product.
- To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they've purchased from the company.
- Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.
- Creating Excel reports showing client status as on date.
- Sharing usage reports and other statistics with clients.
- Updating client party data in the software for service modules.
- Assisting in creating PowerPoint presentations (training will be provided).
- Updating CRM and handling a few other assigned tasks.
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- How many years of experience do you have in customer service?
- Rate your English communication (1-Poor, 2-Average, 3-Good, 4-Very good, 5- Excellent).
- What is your current CTC?
- What is your expected CTC?
- How soon can you join us?
- What is your current location?
- Are you willing to travel till Andheri (Sakinaka)?
Work Location: In person
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