Customer Care Executive
10 hours ago
Job Title: Customer Care Executive
Location: Andheri East, Mumbai
Days: Mon–Fri
• Time: 10 AM – 7 PM
Responsibilities:
- Handle customer calls/messages & resolve queries
- Manage technician tickets and update daily trackers
- Coordinate with Operations & VRAs for machine refilling issues (Pan India)
- Maintain records of interactions, complaints & resolutions
- Work with internal teams for quick problem resolution
- Use Google Sheets/Docs for reporting
Requirements:
- 1+ year experience in Customer Service
- Strong communication skills
- Must know Google Sheets & Google Docs
- Experience in Zoho CRM & Greythr preferred
- Ability to multitask & work under pressure
Apply Here:
Shortlisted candidates will be contacted by HR.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Application Question(s):
- How many years of experience do you have in Customer Service?
0 years
Less than 1 year
1–2 years
2+ years
- Are you comfortable working from the office in Andheri East, Mumbai?
Yes
No
- Are you proficient in Google Sheets and Google Docs?
Yes
No
Learning
- Do you have experience coordinating with technicians or operations teams?
Yes
No
- Do you have experience using Zoho CRM or similar CRM tools?
Yes
No
- Are you comfortable working Monday to Friday, 10 AM – 7 PM?
Yes
No
- When can you join?
Immediately
Within 15 days
More than 15 days
- Are you willing to handle both customer calls and backend coordination?
Yes
No
Work Location: In person
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