Customer care Executive

4 days ago

Andheri, Maharashtra, India Paramount HR Full time ₹ 36,00,000 - ₹ 54,00,000 per year

Job description:

CTC budget – up to 5.5 LPA

Shift – Night Shift

5 days working

Position Overview:

As a Partner Incubation, the candidate will play a crucial role in the successful onboarding of new partners/sellers into the client's ecosystem. The candidate will work closely with partners/sellers to understand their needs, provide guidance, and ensure they have the tools and knowledge necessary to thrive on our platform. This role requires excellent communication skills, a customer-centric approach, and a deep understanding systems and processes.

Key Responsibilities:

Partner Onboarding: Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.

Training and Support: Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the client's systems, policies, and best practices.

Process Improvement: Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.

Relationship Management: Build and maintain strong relationships with partners, acting as their primary point of contact during the incubation period.

Issue Resolution: Troubleshoot and resolve any issues partners/sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.

Collaboration: Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.

Performance Tracking: Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

Required Skills & Qualifications:

Education: Bachelor's degree in Business, Communications, or a related field.

Experience: 2+ years of experience in seller support, partner onboarding, customer service, or a related role. Experience in the BPO (voice-based) industry and e-commerce experience preferred. These may be independent and do not need to overlap.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and analytical abilities.

Proficiency in Microsoft Office Suite (Excel, Word).

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.

Attributes:

Customer-focused with a positive attitude.

Ability to manage multiple tasks and priorities effectively.

Adaptable and open to feedback.

Interested candidates please share your CV on

Job Types: Full-time, Permanent

Pay: ₹30, ₹45,000.00 per month

Application Question(s):

  • Will you be comfortable with night shift ?

Work Location: In person

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