Customer Care Executive

2 days ago

Andheri, Maharashtra, India Snabbit Full time ₹ 2,00,000 - ₹ 6,00,000 per year

1. Customer Inquiries and Support: ○ Respond to customer inquiries via phone, email, or chat in a professional and timely manner. ○ Provide accurate information about products, services, policies, and procedures. ○ Assist customers with troubleshooting issues and provide step-by-step guidance when necessary

2. Problem Resolution: ○ Identify customer issues and resolve them in a clear, empathetic, and professional manner. ○ Handle customer complaints, ensuring a positive resolution and customer satisfaction. ○ Escalate complex issues to higher management or relevant departments as needed, ensuring timely follow-up and resolution.

3.Feedback Collection and Reporting: ○ Actively listen to customer feedback, document concerns, and suggest improvements to internal processes or services. ○ Maintain accurate records of customer interactions and update customer profiles accordingly. ○ Contribute to customer satisfaction reports and performance metrics.

Note - The candidate should be comfortable with rotational weekly offs and rotational day shifts (no night shifts).

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