Customer Care Specialist

1 day ago

Andheri, Maharashtra, India Apex Services Full time ₹ 3,00,000 - ₹ 4,20,000 per year

What You'll Do

  • Be the dedicated relationship partner for VIP Shaadi members post-sale
  • Understand member preferences and help identify their ideal match
  • Call and connect with high-quality prospects on behalf of the member
  • Set up mutually consented meetings between potential matches
  • Ensure timely renewals and proactive engagement throughout their journey
  • Guide, counsel, and support the member like a true partner in their search
  • Maintain high service standards, timely resolutions & meticulous documentation
  • Handle escalations with grace, maturity, and solutions-focused thinking
  • Respect diverse traditions, preferences, and cultural nuances in every interaction
  • Always go above and beyond to deliver the VIP promise

What You Bring to the Table

  • 1+ year of experience in customer service, client servicing or relationship management
  • A natural passion for people, relationships & making customers smile
  • Strong attention to detail + excellent organizational skills
  • High emotional intelligence and empathy
  • Infinite patience + persuasive communication
  • Clear, confident communication in English + any Indian language
  • Self-motivated and committed to exceeding customer expectations

Why Join Us

  • Work with India's leading matchmaking brand
  • Be a part of exclusive high-impact journeys for premium members
  • Learn, grow & thrive in a high-energy, customer-first culture
  • Every day is different, meaningful, and full of real human stories

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Application Question(s):

  • What is your inhand salary ?
  • What is your expected salary ?
  • What is your notice period ?

Experience:

  • Customer care : 1 year (Required)

Language:

  • Fluent English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

Speak with the employer

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