Customer Care Specialist
2 days ago
What You'll Do
- Be the dedicated relationship partner for VIP Shaadi members post-sale
- Understand member preferences and help identify their ideal match
- Call and connect with high-quality prospects on behalf of the member
- Set up mutually consented meetings between potential matches
- Ensure timely renewals and proactive engagement throughout their journey
- Guide, counsel, and support the member like a true partner in their search
- Maintain high service standards, timely resolutions & meticulous documentation
- Handle escalations with grace, maturity, and solutions-focused thinking
- Respect diverse traditions, preferences, and cultural nuances in every interaction
- Always go above and beyond to deliver the VIP promise
What You Bring to the Table
- 1+ year of experience in customer service, client servicing or relationship management
- A natural passion for people, relationships & making customers smile
- Strong attention to detail + excellent organizational skills
- High emotional intelligence and empathy
- Infinite patience + persuasive communication
- Clear, confident communication in English + any Indian language
- Self-motivated and committed to exceeding customer expectations
Why Join Us
- Work with India's leading matchmaking brand
- Be a part of exclusive high-impact journeys for premium members
- Learn, grow & thrive in a high-energy, customer-first culture
- Every day is different, meaningful, and full of real human stories
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Application Question(s):
- What is your inhand salary ?
- What is your expected salary ?
- What is your notice period ?
Experience:
- Customer care : 1 year (Required)
Language:
- Fluent English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
Speak with the employer
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