Customer Care Manager

4 days ago


Andheri, Maharashtra, India Hachi Hospitality Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Customer Service Executive (with Order Packing Support)

Location: The Everyday Bowl – Andheri East

Shift Timing: 7:00 AM – 4:00 PM

Salary: ₹20,000 – ₹25,000/month

Role Overview:

We're looking for a Customer Service Executive to handle customer communication and support while also assisting with order packing during peak hours. This is an on-site role with an early morning shift (7 AM to 4 PM)

Key Responsibilities:

  • Manage customer queries and complaints via phone, WhatsApp, or other channels
  • Ensure accurate and timely order updates to customers
  • Assist with packing and checking meal orders before dispatch
  • Coordinate with the kitchen and delivery teams to resolve issues quickly
  • Maintain records of customer interactions and feedback

Requirements:

  • Prior experience in customer service preferred
  • Good communication skills (English & Hindi)
  • Basic computer/WhatsApp skills
  • Ability to work in a fast-paced kitchen environment
  • Reliable and punctual for early morning shifts


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