
Customer Support Manager
2 days ago
Responsibilities:
· Maintain and build relationship with customers through regular connect via call
· Documentation, reports & updates of interaction and feedback
· Facilitate smooth Customer Onboarding
· Data Updating & Communication
· Customer Satisfaction Surveys
· Escalation Handling and driving to closure
· Identify opportunities for upselling and cross-selling based on customer needs and product offerings.
· Drive the renewal process to achieve and exceed retention targets.
Requirements:
- A minimum bachelor's degree in a relevant field required.
- At least 10 years' experience as a customer service specialist, or a similar customer support role from the field of SaaS, hospitality, aviation
- Knowledge of customer engagement platforms and channels.
- Proven track record of meeting and exceeding retention and renewal targets.
- Proficiency in MS Office, as well as CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Excellent communication, collaboration, and problem-solving skills.
Job Type: Full-time
Pay: ₹1,500, ₹1,800,000.00 per year
Experience:
- Team management: 6 years (Preferred)
- Software Support: 10 years (Preferred)
Work Location: In person
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