Customer Relationship Manager

1 day ago

Andheri, Maharashtra, India TERENCE LEWIS INC Full time ₹ 9,00,000 per year

Job Description

Designation: . Customer Reletionship Manager - Only from Real Estate Industry Only.

Immediate Joneer will be great.

Qualification : PG/MBA

Experience: 7+ yrs

Read about us :

Write to Us. /

We are looking for a passionate, self motivated individual who wants to succeed in a highly

dynamic organization. Good Communication skill. The ablitity to handle difficult customer and clients. As the

The KRA would include:

  1. Responsible for all the consumer touch points, from the time of sale to the handover of

the residence, for the project(s) assigned.

  1. Ensuring quality of customer interactions through monitoring of relevant matrix.

  2. Ensuring high standards of service delivery & query resolution within specified TATs.

  3. Acting as the customer's escalation point for business critical support issues.

  4. Maintaining low complaint escalation and customer cancellation percentages.

  5. Ensuring adoption of standardized MIS procedures.

  6. Centralized recording and analysis of booking trends across segments, feeding into

management decisions on pricing and product.

  1. Enabling processes that provide accurate documentation to customers for their

transactions.:

  1. Management of collectibles from customers and ensuring achievement of collection

targets.

  1. Providing leadership to a team of customer care associates & executives.

  2. Identify training needs among team members to ensure all rounded development of

individuals.

  1. Effectively lead the CRM team.

Job Type: Full-time

Pay: From ₹75,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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